Shipping & Returns

We deliver to all seven UAE emirates from Al Ain. International shipping is limited to countries enabled in Ship to, using a courier approved to carry perfume. Until that service is ready, orders are UAE-only.

Ship to suggests a location automatically; you can change it at any time. It shows delivery availability, fees, estimated timing, any free-delivery threshold and cash-on-delivery availability. The same details appear before payment at checkout. If a country is not listed, we do not currently ship there.

Available countries & services

Fees, estimates and cash-on-delivery availability appear for enabled countries in Ship to and at checkout. Perfume travels only through a carrier service approved for these shipments.

Customs & local charges

The buyer pays destination import duties, taxes and local fees disclosed as excluded from the order price. These are set by destination authorities and may not be possible to estimate. Follow the courier’s requests for customs documents and delivery arrangements.

Delivery help & loss in transit

We email tracking and the available shipping documents. Contact King Rox if delivery goes wrong; we will work with the courier and investigate loss. Courier compensation does not limit any remedy we owe under applicable law.

Refused or returned parcels

If a parcel is refused or returned because of unpaid import charges or missing recipient information, we review the circumstances and applicable rights. Where permitted, actual outward and return carriage costs may be deducted from the refund. Any deduction is explained; it does not apply to costs caused by our error.

Each atomizer is capped, sealed and placed in its King Rox box, then protected inside a plain outer carton. Original sealed bottles stay in the brand’s unopened packaging.

The outer carton carries no promotional description of the contents. Required courier, customs and dangerous-goods labels and documents remain in place.

CHANGE OF MIND

We do not offer change-of-mind returns or exchanges for opened or unopened products, except where applicable law requires otherwise. King Rox decants are filled to order. Please choose carefully; 3 mL is our smallest discovery size.

HOW TO CLAIM

Email hello@kingrox.ae or contact WhatsApp [+971 …] with your order number, affected item and quantity, a description and, where available, a photo. We reply within one business day. For damage claims, we normally assess the photo first; send an item back only if we provide instructions. If a photo is unavailable, contact us for help.

REFUNDS

Approved refunds return to the original payment method; cash-on-delivery refunds use a verified bank transfer. Our proposed processing time is [3] business days after approval, with a further 5–10 business days possible for your bank. We refund delivery fees when the error is ours, without limiting any wider remedy required by law.

Our proposed free cancellation or change window is [1 hour] after placing the order. Contact us promptly. After that, a discretionary change may not be possible once preparation has begun.

This does not affect any cancellation or refund right that applies because of a defect, non-delivery or another failure to fulfil the order.

If a machine takes payment but does not dispense, email us with the machine location, time, payment reference and the last four digits of your card. Never send a full card number or security code.

Once the payment and failed dispense are verified, we aim to initiate a refund or arrange the product the same day. Bank processing may take longer. The same applicable product policy covers machine purchases; keep your payment confirmation.

hello@kingrox.ae · WhatsApp [+971 …]

Saturday–Thursday, [9 am–9 pm], UAE time.

King Rox LLC · Licence No. [number] · Al Ain, UAE · TRN [number].