هذا المحتوى معروض بالإنجليزية ريثما تكتمل مراجعة الترجمة العربية. English shown — the Arabic translation is awaiting review.
YOUR INFORMATION & YOUR CHOICES
Privacy Policy
How we use your information,
and the choices you have.
Review draft — business identity, service providers and operating details must be confirmed before publication.
Who this notice covers
This notice explains how King Rox handles information when you browse our website, create an account, place an order or contact us. It also covers information you provide when asking for help with a vending-machine purchase.
The business responsible for this information is [confirmed legal entity], at [registered address]. Effective date: [to be confirmed]. Contact hello@kingrox.ae with questions about this notice.
This is a review draft for the planned King Rox service. The responsible business, provider details and operating arrangements must be finalized before this notice is published.
Information we use
The information involved depends on the features you use. Some details are needed to complete an order or help with a request; optional profile details and marketing choices are separate.
| WHEN YOU USE | INFORMATION INVOLVED |
|---|---|
| Your account | Name, email, account reference and sign-in/security records. An account photo and account mobile number are optional; delivery contact details may be needed for an order. |
| Shopping and delivery | Cart and purchased items, quantities, delivery/billing addresses, contact details, charges, invoices, shipment tracking and any associated decant-batch records. |
| Payments and refunds | Payment references, status and masked method details received from the payment provider. A cash-on-delivery refund may require verified bank-transfer details. |
| Support and purchase problems | Messages, affected items and quantities, photos you supply, return/refund records and parcel photos used to check fulfilment. Vending support may use machine location, time, payment reference and the last four card digits. |
| Website settings and security | IP address, browser/device details and technical records needed to operate and protect the website. A suggested Ship to location and your chosen destination help display relevant delivery options. |
| Your email choices | Your email address, optional marketing preference, the notice shown when you choose, and records of consent, changes or unsubscribe requests. |
Your card details are entered through the payment provider. King Rox uses transaction references, status and masked method details. Never send a full card number, security code, password or reset link in a support message.
Why we use your information
To provide the services you request
We use relevant information to maintain your account, prepare and deliver purchases, process payments and refunds, trace an order or decant batch, and answer support requests.
To communicate and respect your choices
Order confirmations, dispatch/tracking, delivery and refund updates are sent by email. Optional fragrance news and offers depend on your separate marketing choice. Declining marketing does not prevent necessary service messages.
To meet duties and protect the service
We use relevant information to perform a purchase contract, meet legal obligations or deal with legal claims. Where consent is required, we request it for the stated purpose. We will explain the relevant purpose and basis when information is collected; marketing permission is separate from information needed for an order.
Who may receive information
We share relevant information with service partners for the task they perform, as described below.
| RECIPIENT CATEGORY | WHY INFORMATION IS NEEDED |
|---|---|
| Payment and refund providers | To authorize and process payments, handle refunds and reconcile transaction outcomes. |
| Couriers and fulfilment partners | To deliver the relevant parcel, provide tracking and resolve delivery problems, using the necessary recipient and shipment details. |
| Website, identity and email providers | To host the service, support account access and send necessary messages or optional marketing according to the recorded choice. |
| Authorized support and advisers | To investigate a request, maintain required business records, obtain professional advice or handle a dispute. |
| Authorities or other lawful recipients | Where disclosure is required or otherwise permitted by applicable law. |
Providers receive information relevant to their role. Contact us for details of the recipients involved in handling your information.
Your choices and privacy requests
Depending on the law that applies and its conditions, you may request access to your information, correction, deletion, limits on its use or a portable copy. You can withdraw consent and object to direct marketing. Where applicable, you may also request human review of an automated decision.
Choose your marketing emails
Use Email preferences in your account, or the unsubscribe option in a marketing email. A change to your preference does not alter the records needed for an existing order or stop necessary service messages.
Ask about or correct your information
Email hello@kingrox.ae and describe your request. We may need proportionate information to verify your identity before releasing or changing data. Please do not send identity documents or sensitive financial details unless we explain what is needed and provide a suitable way to share them.
Understand what a request can change
A request is reviewed before action. Some purchase, accounting, dispute or security records may need to be retained where the law requires or permits it. We will explain relevant limits and how we have handled your request. You may also raise a concern with the competent data-protection authority.
Cookies and your location
Cookies or similar storage may support functions such as keeping your cart, maintaining a sign-in session and remembering a choice. The Cookie Notice will identify the tools actually used, their purpose and duration. Optional analytics or advertising tools, if enabled, must follow the permissions and controls required by applicable law.
Ship to may suggest an approximate location from your IP address. You can change it at any time. Your explicit choice and final delivery address determine the order’s delivery options; an inferred location does not replace your address or grant marketing permission.
Keeping and protecting information
We keep information for the purpose it serves and any applicable legal requirement. The period may differ for account details, purchase and invoice records, support evidence, security logs and marketing choices. When information is no longer needed, we delete or anonymize it under the retention arrangements for that record.
We use safeguards designed to protect account, payment and support information, and limit access according to the task being performed. No website or transmission method can offer an absolute security guarantee.
Updating a profile or saved address does not rewrite the details recorded for a past purchase. An account-deletion request must be considered separately from records that must lawfully be retained.
Processing in other countries
Our service providers may process information in a country different from where you live. Where this happens, the transfer must meet the requirements and safeguards under applicable law.
Contact us for information about relevant destinations, recipients and protections. The business review must confirm the actual providers and processing locations; this draft does not assume that all information is hosted in the UAE.
Contact and notice updates
For a privacy question or request, email hello@kingrox.ae and include enough detail for us to understand what you need. Please identify the account or purchase where relevant, without sending passwords, payment-card security codes or reset links.
We will update this notice when the service or its data practices change and display the effective date of the updated version. Where a new purpose requires permission, a notice update alone will not replace that permission.